My knight in shining armour

I recently read a Common Sense Events post. It said, “People who want you to win, will help you. Remember that.” Simple right? It sparked two thoughts. One was…and people who don’t want you to win will stand by passively and do nothing. How many of those people do you have in your life? Think about it.

The other was about the power of thoughtful connections. Pre-Christmas 🌊Matthew Murray introduced me to Ben Abood. Matt said “you guys need to catch up”. So we did. Three and a half hours later I walked away with the offer of a helping hand. You see, despite being diligent with my database when I started my business 14 years ago, over time I had gotten slack. I had three disconnected databases, missing information, and duplication everywhere. It was one big hot mess.

Then along comes Ben, like a knight in shining armour offering to help. “I can fix that for you. It’s a few hours of work” And so it was. A couple of days later Ben called to say it was done. You have no idea how excited I was. We had talked about how I could use this new database. The automation, the zaps, the ease. It was a dream come true until Ben tried to delete the old database in Microsoft Exchange. He sorted that problem out with some sort of magic, so now it was just a matter of uploading the new database, right? Ummm, no.

Scouring forums made him realise that this was a common problem. No one had the answer. There weren’t any Microsoft help articles. Ben then spent hours on Microsoft support calls, escalating as he went, to uncover this nugget of gold. It appears, that at some point in time, Microsoft decided to reduce the number of fields in Outlook from 91 to 16. Ben’s patience, diligence and tenacity blew my mind. All of this was for a person he barely knew. The moral of this story? Surround yourself with people who want you to win.